Products

With the industry’s largest selection of electronic parts catalogs, Manager SE makes it fast and easy to order all your parts online.

Dive deeper into your performance with 180+ integrated reports that track everything from total revenue and sales trends to customer history.

Streamline customer esperience with text-to-pay options, estimate approval by text, and invoice-sharing via MessageCenter.

Automatically track and measure technicians’ productivity and employee hours with Time Management tools.

Leverage plate-to-VIN decoding to ID current customer vehicles or onboard new clients. Use your mobile device to begin vehicle inspections.

Our drag-and-drop Scheduler makes it easy to set customer appointments and also manage technician assignments with required resources.

Our innovative Time Management tool provides full visibility into technicians’ clocked hours, tracking the actual hours spent on each labor item and automatically producing productivity statistics. An optional employee Shift Clock tracks employee hours, enabling staff to clock in/out for work shifts on their mobile devices. Time management details are presented in a secure, intuitive dashboard.

Shop owners want to track how the shop day is progressing while they are away. Now they can, using the new Shop Reports feature. These reports can be viewed with filters (date range, tech name, etc.) through their repair information screen in an internet browser.

Our Manager SE Truck Edition software doesn’t just help you sort through what’s happening in your auto shop, it also helps you engage with your customers more effectively. Get the most out of customer interactions with the powerful service writer tools built right into the shop management system. Our truck shop management software comes with Customer Snapshot, a special feature that includes the customer’s invoices, credit status, as well as lifetime spent and history of vehicle repairs at your shop.

If you already love the labor estimating tools in , you’ll love how it integrates seamlessly with Manager SE Truck Edition. If you’re looking to truly streamline your truck repair shop workflow, then add TruckLabor to your shop management system. This estimating module of TruckSeries will contribute to increased efficiency from estimate to invoice.

Manager SE Truck Edition can also help you get vital vehicle information quicker than ever before with the convenient VIN decoding feature. Just enter the vehicle’s license plate into the system and Manager SE Truck Edition decodes the VIN for you. Important information about the vehicle, including the type of engine, service history, and customer account details, will all be right there at your fingertips.

Manager SE now supports new catalog options that can display multiple parts vendors in a customizable view. With PartsTech or Nexpart Multi-Seller, you’ll save significant time locating and ordering parts for your customers. Manager SE automatically generates a purchase order for every part purchased (even from different suppliers) electronically through the system.

Our truck shop management software lets you know where your customers come from by tracking the initial source of a customer visit, sales connected to current advertising campaigns, and referrals from customers. These marketing insights will go a long way in saving you money and helping you to maximize your marketing budget.

Utilizing Mitchell 1’s extensive symptom and diagnostic task database, you can create work orders for customers in a single click, based on their descriptions of the symptoms.

Manager SE Truck Edition is specifically designed to work in tandem with , Mitchell 1’s truck repair information software suite for medium and heavy trucks. TruckSeries provides the fastest, most complete and accurate information required to estimate labor times, diagnose and repair all makes of Class 4-8 trucks – from a single application.

Don’t worry about losing all your important shop and customer information if a computer fails. The Manager SE Truck Edition truck shop management system automatically backs up all of your data to a secure remote location. In the event of a disaster, we can have you back in business later that same day.

Eliminate the need to handwrite documentation and you'll not only save paper and printing costs, but also save time by no longer needing to walk between the vehicle and the printer.. Team Chat (instant messaging) lets you to connect to anyone in the shop.

Eliminate the need to handwrite documentation and you'll not only save paper and printing costs, but also save time by no longer needing to walk between the vehicle and the printer.. Team Chat (instant messaging) lets you to connect to anyone in the shop.

Eliminate the need to handwrite documentation and you'll not only save paper and printing costs, but also save time by no longer needing to walk between the vehicle and the printer.. Team Chat (instant messaging) lets you to connect to anyone in the shop.

Project a professional impression with customizable invoices through Report Pro. This ProPack feature gives you control over your message by allowing you to customize your invoice by adding your logo or shop slogan, complete contact information including web address, Facebook and Twitter information, as well as credit card, industry affiliations and much more.

Ever left a voicemail or email message only to have your customer see it too late? Take your auto repair customer engagement to the next level and send text messages directly from Manager SE to your customer’s mobile phone. This ProPack feature allows your customers the opportunity to see that important message from you in time to act on it. Just choose your customer and a canned message, or type your own message and click send – no need to look up phone numbers or dial manually.

Lube stickers have been around forever – and Lube Sticker Pro is the next generation designed specifically for use with ProPack. Set your interval and lube type and the system prints a windshield sticker, accurately predicts when the customer should return, automatically schedules the next service appointment, and generates a recommendation for the vehicle. ProPack’s Lube Sticker Pro feature even sends a text message reminder to your customer to make sure they don’t miss their next appointment.

In addition to all major credit cards, 1stMILE allows you to accept leading retail finance cards and have access to 10 million fleet card users at no additional cost. You can also offer your auto repair customers a fully-digital high ticket financing option that supplements finance card turndowns, accepting lower credit scores, while still offering very reasonable rates and conditions.

In addition to all major credit cards, 1stMILE allows you to accept leading retail finance cards and have access to 10 million fleet card users at no additional cost. You can also offer your auto repair customers a fully-digital high ticket financing option that supplements finance card turndowns, accepting lower credit scores, while still offering very reasonable rates and conditions.

As your service business grows, you need powerful tools that help you effectively manage your multiple locations and maximize your profits. Whether you own two shops or 100 shops, ManagerEnterprise Pro gives you central control of accounting, marketing, sales, operations and much more. And you can check in on each location remotely – from your headquarters, from the road, or even from the beach if you want.

Accounting Link is an auditing tool that connects your computer-based accounting program to your Manager™SE system for quick, easy transfer of accounting data. The result? You can pull financials anytime you want them… and your bookkeeping time shrinks to just minutes per day.

ProDemand's advanced search engine returns targeted results in a user-friendly card format

Industry-leading Advanced Interactive Wiring Diagrams with consistent formatting across all OEMs

SureTrack Community gives you access to other expert technicians to help solve tricky diagnostic issues

Get instant access to all the vehicle-specific Driver Assist (ADAS) information in single location

Fast, accurate estimates for labor times, OEM pricing and parts diagrams displayed on a single page

Quickly see all tasks relevant to your specific vehicle and create/print a maintenance checklist.

Award-winning repair information for commercial trucks, all in one place, including search-friendly ADAS information, Interactive Wiring Diagrams and TMC Recommended Practices.

Take the guesswork out of labor time estimating with the TruckLabor module that provides accurate, standardized estimates for all makes of Class 4-8 trucks.

Move from Diagnostic Trouble Codes (DTCs) to repairs in seconds with the RepairConnect module, so you can lower your operating costs and get commercial trucks back on the road to profitability.

Integrate with Manager SEâ„¢, the #1 shop management software that provides one-stop repair, estimating and management tools to boost efficiency and productivity.

Research shows that people are more likely to attend their appointments when they receive a  reminder. SocialCRM sends automated reminder emails to all your consumers, so you can reduce no-shows without having to manually keep track of every upcoming visit. You can use the time you save on more important tasks in the shop.

Great customer reviews validate the excellence of your business. With SocialCRM, you can generate more reviews at a faster rate. And that’s just the beginning. The service includes verified customer reviews and a word-of-mouth marketing strategy that encourages your happy customers to share their review with others.

A simple thank you can have a dramatic impact on customer loyalty. Your customer service is a critical part of your business, and that includes following up after your customer has visited your shop. SocialCRM automatically sends a thank-you email to every invoice completed every day, making it effortless to make your customers feel appreciated.

Social media sites are great, but email is still where many people can mix their personal lives with their work lives. Emails give you the space to include messages and pictures in a way that is more convenient than on Facebook and Twitter. This is where you can deliver special deals directly to a customer, instead of posting something on social media and hoping that it is seen by your followers. Email marketing gives an extra edge to your auto repair shop.

If you’re missing email addresses for your customers, we will find them for you. We jumpstart your marketing program by doing an initial email match when you sign up and then do a match every quarter to keep your customer database up to date. Please review our .

Engaging with customers is crucial to building relationships and a loyal customer base that will spread the word about their positive auto repair experience at your shop. The “social” part of the SocialCRM amplifies that word of mouth through social media and search engine friendly review content to be sure that consumers find you first when they search for auto repair services.

The SocialCRM service integrates with the shop management system to give you automotive CRM tools at the point of sale. You can quickly recognize and engage with your most valuable customers when it really counts. You can be sure they will be impressed when you not only remember their name but also thank them for their positive review.

With the Online Appointment request feature, your customers have three options to request an appointment at their convenience – even at midnight! With the click of a button, they can submit an appointment request on your shop’s website, from an email you sent to them or from their personal OwnerAutoSite.com vehicle history website.

Included in your SocialCRM package, OwnerAutoSite.com is a web-based loyalty service that provides your customers with personalized information about their vehicle(s) in a convenient, easily accessible website. The OwnerAutoSite.com vehicle pages are automatically created with your shop’s branding, increasing your automotive digital marketing in the process. Every customer in your database receives their own website with their vehicle’s service history, scheduled maintenance, appointment scheduling, and consumer-focused auto repair information.

A website is where you can connect with online visitors to share your shop’s story and let everyone know about your excellent auto repair expertise and customer service. If your shop doesn’t have a website, or your website is out of date, you are missing out on potential business.

Getting visitors to your website is important, but it’s just as important to understand they got to your site. Tracking website traffic can help you learn more about your visitors’ behaviors and interests and reveals trends regarding how they got to your site. Reporting on data such as organic search results, effectiveness of paid ads and social media referrals will help manage your business for long-term success.

Use unique local phone numbers to help measure the effectiveness of your marketing campaigns. Easily compare phone traffic from your marketing campaigns, monitor keyword searches and listen to recorded calls to gain insight as to what’s working for your business.

Build your brand with every email you send

Custom Domain Email Addresses

Give your business a professional upgrade with a custom domain email address to match your LocalSearch website domain — and send the message that your auto repair shop is a professional, well-established business. Turn your email address into a valuable tool to market your shop. With every email you send, you set your shop apart from the competition and build your brand recognition.

Put the Google Optimization Suite to work for you

Leverage the power of customer reviews to rank higher on Google!

Google Campaigns from SureCritic makes it a breeze to boost your shop’s online presence through automated content creation and promotion to cost-effectively compete with major corporate brands.  With Google Campaigns, you can easily create and post content in real-time to your Google Business Profile and Facebook page, such as offers and announcements with publish start and end dates. You can also promote positive customer reviews on your Google Business Profile or other social sites with a click of a button.

Google ReScore empowers shop owners to transform those not-so-great reviews into positive customer experiences. Using the  review service, shops can now easily link to their Google My Business page to create a seamless connection for managing their Google reviews directly through their SureCritic dashboard. Shop owners are able to respond to every Google review. If they get a bad one, they can send a ReScore request directly to the customer, asking them for an updated review. Once the updated review is received, the new review will replace the bad review online.

Google is the number one search engine, and Google reviews are crucial for maximizing internet visibility for your auto repair shop. These reviews are also a great way to get customer feedback so you can better understand your strengths and where you can improve. LocalSearch allows you to send your customers a personal invitation via text message to review your shop on Google and Facebook. These reviews complement the verified SureCritic reviews acquired through the SocialCRM service.